If you are having problems accessing your student email account, the Student Portal, or any of our services where you are required to log in, we always ask that you double check you are using the correct login details first. If you are still having... Read More

The Student chat Forum is an online discussion board where you are free to discuss any issues or key aspects of the module with your fellow students. You can access the Student Forum on the homepage for the module on Moodle by clicking the link... Read More

We appreciate that occasionally things can go wrong with your health or personal life that can impact your studies. The University calls these “Extenuating Circumstances” and has a process to support you. Fit to Sit explains what to do if things... Read More

No, unfortunately, this is not possible. As part of the application process, we will ask you to provide evidence of your competence in English language (IELTS 6.0 or equivalent), or that you have previously studied in English. What is the language... Read More

The academic appeals process allows students to request that the decision of a Programme Board of Examiners be reviewed should they feel that an injustice or instance of maladministration has occurred. Please note that we cannot accept any appeals... Read More

We require a screenshot of the page you are having problems with so that we can see exactly the problem you are experiencing on your particular browser. If you send only the URL, we may not be able to replicate the problem you are experiencing. How... Read More

Yes, Global Online students will be offered the same support as Campus-Based students. Our Students Futures Team can offer career and skills development advice.  Full information can be found on their website here - https://www.napier.ac.uk/study... Read More

If you are unable to access Moodle and your module/programme materials, please let us know as soon as possible. You can contact the Global Online Support team at globalonlinesupport@napier.ac.uk. To help us identify your problem, please include a... Read More

Our Global Online Support Team is available Monday to Friday 0900 to 1700 (GMT UK Time). You can contact us via email at globalonlinesupport@napier.ac.uk. The team aim to reply to emails within 2 working days, however, this may take longer at busy... Read More

We are very sorry to hear you are wishing to make a complaint about your programme. Please contact the Global Online Support Team and we will endeavour to resolve your complaint as quickly as possible whilst ensuring that any issues are investigated... Read More

We advise all students to allow up to two working days for your module teaching team to respond to any emails you send. This also applies to posts made on the Academic Discussion forums on your module Moodle page. Please only follow up emails after... Read More

Yes, you can discuss any key issues or aspects of your module(s) with your peers via the Student Discussion Forum on Moodle.   The Student Discussion Forum is an online discussion which will be available within your module on Moodle. It is an online... Read More

This could be due to your location. Try connecting to a different network e.g. house/school/work or public coffee place. This will show whether there is a firewall or network restricting traffic to your device. Your Internet Source Provider (ISP)... Read More